top of page

أسئلة شائعة

  • Where can I buy Blackbird books?
    You can purchase books on our website and in the book fairs that we advertise on the website and on social media sites.
  • How long does it take for my package to reach me?
    This depends on the shipping method you choose when you make your purchase.
  • What payment methods are available?
    You can pay by credit card and PayPal.
  • In what currencies can I pay?
    The currency in which books and subscriptions are sold on the site is the euro. However, you can choose the currency that suits you from among the currencies shown on the site so that you know the value of books and subscriptions in other currencies.
  • Do prices include VAT?
    Yes, all prices include VAT.
  • How much is the shipping cost?
    When you make a purchase, different shipping methods are available to you, and the shipping cost is added to what you purchase depending on the shipping method you choose.
  • I did not receive a message confirming my purchase, what can I do?
    You may receive a spam message. If it does not reach you at all, Contact us and we will answer you as soon as possible.
  • How can I track my package?
    If you choose local shipping (within Palestine), you will receive a message to your email informing you that the package has been shipped. If you choose international shipping, you will receive a special number to track the package.
  • Can I cancel the purchase after it is completed?
    We put every effort into making cancellations easy and smooth. As long as we have not shipped the package, you can Contact us in order to cancel your purchase. However, if the package is shipped, you can return it to us after a maximum of 7 days, provided that the book is intact from any physical damage, and that the returner bears the cost of shipping in both directions.
  • For what age group is the book club designed?
    For generations 9-12 years.
  • What is the nature of book club meetings?
    The participants read the books collectively, then they are discussed and the door is opened for analysis, questioning, and sharing of viewpoints. The mentor/director also conducts a group or individual creative activity that addresses the topic of the book being read.
  • Can I renew my child’s participation in the club after the end of the first meeting session?
    Yes. You must register the participant again for each course. (The course consists of eight meetings).
  • Can I cancel my child's participation in the book club before the meetings end?
    If you cancel the subscription after the first meeting, we will refund the full subscription fee. When canceled until the third meeting, we will refund half the subscription fee. When canceled after the fourth meeting, the subscription fee will not be refunded.
  • What reading programs are offered by subscribing to reading boxes?
    We offer two programs in reading boxes. The first is a seasonal program (the box arrives every 3 months). The subscription is automatically renewed every season. (Provides a 10% discount on the original price of books). There is an annual reading program (4 seasons) with advance payment (providing a 20% discount on the original price of the books), which you can find every year.
  • How does a blackbird choose the books in the boxes?
    We adapt the books we choose in the box to the child's age and the orientation that arouses him/her.
  • When will I receive the reading box?
    You will receive a new box every 3 months, starting from the subscription date.
  • Does my annual subscription renew immediately?
    No, if your subscription is annual, we do not renew it automatically. You can renew it by purchasing a new annual subscription.
  • Can I unsubscribe from reading boxes?
    Yes, you can cancel the seasonal and annual subscription whenever you want and for whatever reasons. Contact us and we will cancel your subscription immediately.
  • Can I exchange books I already had?
    Yes, Contact usand tell us which books you would like to exchange and we will do that. Note that books that have been damaged while in the possession of the buyer cannot be returned.
  • I have more than one child, can I get a reading box that suits more than one age group?
    Yes, you can contact us in this regard, and we will try to find a formula that suits you.
  • My child has linguistic and mental abilities that are completely inconsistent with his age group. Can I adapt reading boxes to his/her needs?
    Of course, Contact us after you subscribe, and together we will try to adapt the books we send to your abilities and needs. Your children.
  • Can Blackbird help me choose books?
    Of course, together we can choose books that we deem most appropriate; Linguistically and morally, and the most enjoyable for your children. Write us a message.
  • How can I contact Shahrour?
    Enter the pageContact Us, and we will answer you at the following times: Monday to Saturday (from 9:00 to 14:00)
  • How do I log in to the site?
    Log in at the top of the home page to the left. There, you can manage your account, payment details, subscriptions, activities you have registered for, and the addresses you use to send books.
  • What does it mean to register my email at the bottom of the website pages?
    Registering your email does not mean that you have an account on the site, which can be managed and its details updated. It means that you will receive news from us about our activities, about the discounts and offers that we provide, and things like that.
  • Does Blackbird sell gift cards?
    No, but you can buy books as a gift, and upon payment you can provide us with the address of the gifted person, and the gift will arrive at his/her home.
  • We are a publishing house that publishes in the Arabic language, and we would like to sell our books in Shahrour. How does that work?
    Contact us via email:
  • Devices and browsing software that are compatible with the Shahrour website
    Hardware: iPhone: iOS 12 and above devices (iphone 6 and above) Android: 9.0 and above Browsing programs: Google chrome and safari
bottom of page